Cancellation: Your Right to Cancel
Our products are covered by our 21 days no-quibble returns policy. If you no longer require the ordered items, you have 21 days to return them. The 21 days start on the day you received your order. All items being returned must be unopened (i.e. no broken seals) and in the original condition, they were received. If you have used the item and it is faulty it will be subject to the terms of the manufacturers warranty.
Cancelled items should be returned to our warehouse at your own cost; either in person or by post to Kent Garage Equipment, Unit 7 Glade Point, Lordswood Industrial Estate, Chatham, Kent, ME5 8RF. Items will only be accepted if delivered in a resalable condition.
This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights are available from your Local Authority’s Trading Standards Office.
Returns
Any product you return must be in the same condition you received it and in the original packaging and you must be able to provide proof of purchase or receipt.
Items cannot be returned or exchanged after 21 days from receipt of the original purchase.
You can return your items in one of two ways:
In-person: Visit our warehouse, Monday to Friday, where our colleagues will assist you. Please ensure you print and bring your order email confirmation as proof of purchase and the original card that the payment was made to allow us to process your refund or exchange. Please note: in order for a refund to be processed, the person named on the card which was used to process the payment must be present.
By post or recorded courier: Within 21 days of the dispatch date to the following address: Kent Garage Equipment, Unit 7 Glade Point, Lordswood Industrial Estate, Chatham, Kent, ME5 8RF. Please inform our online store team of your return request so they know to expect your return.
Please obtain a receipt for your return package which can be used to track the item(s) you are returning. If for some reason they do not arrive at our warehouse, we accept no liability for returned goods that we fail to receive, or for those that get damaged when being shipped to us.
Please note all returns must have an order number clearly marked on the inside of the packaging. This can be found on your order confirmation email or on the invoice you received with your order. Failure to do this may result in a delay to the refund of your card.
When returning items to us, the initial postage and packaging charge, as well as any return postage cost incurred is non-refundable. Except in the case of faulty goods where only your return postage will be refunded.
Goods are your responsibility until they reach our store, so please ensure that you package them well to prevent any damage in shipping. In all cases, except where an item is faulty, goods returned must be in their original condition and will be inspected on arrival.
Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department.
Any online refunds will take up to 14 days from receipt of the parcel to our warehouse. Emails will be sent to the email address associated with the purchase to:
- Confirm receipt of your return to our warehouse.
- Confirm the refund of the goods following inspection of the item.
In the rare instance that incorrect items were sent to you that do not conform to your original order, we will refund your initial delivery charge and return postage. Please return the items to us using a recorded or tracked delivery service, or by standard Royal Mail (retaining your proof of postage).
Your statutory rights are not affected by our returns policy. If you have any other questions regarding returns, please contact our online team via this form.
Faulty products
For any damaged or faulty goods, we will seek to resolve the issue as soon as possible for you. Please contact our team via email sales@kentgaragequip.co.uk and we will do our utmost to rectify the problem. Damaged or faulty items can also be returned to our store. When returning a damaged or faulty product you will need the original order number and receipt as proof of purchase.
Recalls
In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
